Returns & Exchanges
At Hapa Kristin, we want you to love your gaze; if you are not completely satisfied with your purchase, you can initiate a return for unopened and undamaged items within 30 days of delivery.
Check Eligibility
Ensure your contact lens boxes are completely sealed, unopened, and in their original packaging to qualify for a return or exchange.
Submit a Request
Contact our customer support team with your order number and photos of the items you wish to return to receive a Return Authorization.
Pack and Ship
Securely package your items and send them back to our designated return center using a tracked shipping service to ensure safe arrival.
Receive Refund
Once our warehouse inspects and approves your returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing